CRM is very important to companies today, especially in the age of media flooding. If companies want to spread their messages without leaking, they must appear on different platforms, whether it is social media or instant messaging software. It’s good to be able to appear.
As for WhatsApp, because it has multiple users and is more convenient, some companies that specialize in CRM systems integrate Whatsapp into their systems.
So how should Whatsapp CRM do?
The easiest way is to classify customers through Whatsapp business, and then manually send some important information to customers. However, if you have 300 clients to send, it will be troublesome to send manually one by one. At this time, you can use the Whatsapp API to send SMS, which is very convenient.